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  STORE LOCATION     HOURS: M-F 10-7, SAT 10-6     256-519-9233     ABOUT US
Bicycles Etc - Huntville, AL
 
 
 
 
 
 
 

Policies and Shipping

We accept Returns on unused merchandise in original packaging for a period of 30 days.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of the original purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 15% restocking fee. The product must be returned in the original, unopened packaging accompanied by the original sales receipt.

ALL SALES OF DISCOUNTED AND SPECIAL ORDER MERCHANDISE ARE FINAL.

If a product that you purchased from us is found to be defective within the Manufacturer's Warranty period, we will be happy to handle the warranty claim for you. Additionally, we will waive any labor or shipping charges for a period of twelve months from the date of purchase.

In-Store purchases can be placed on Layaway for a period of ninety days. A down payment of 20% is required.

If the layaway lapses, a restocking fee of 15% will be deducted from any refund. If a new model year of the same product is available, 20% of the total sale is deducted.

Four shipping options are offered for merchandise delivery:

 

Order Amount Standard ShippingStore Pickup* Home Delivery**
Up to $50.00 $7.99 FREE FREE
$50.01-$100.00 $9.99 FREE FREE
$100.01 and over FREE FREE FREE


Note: Orders usually ship one to three business days after being placed.

Please note that some items (Trainers, Car Racks, Work Stands, etc.) may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

**HOME DELIVERY

We will deliver your purchase free of charge to addresses within the Huntsville, AL zip codes of 35801 and 35802. For in-stock items ordered before 5:00pm, delivery will be completed before 7:00pm on the same day. Orders placed after 2:00pm for in-stock items will be delivered on the next business day. Orders being fulfilled from our warehouse for home delivery will be delivered on the business day following the product's arrival at our store. We are happy to answer any questions about Home Delivery so call, email or stop by anytime!

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. Any Special order item is not returnable. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.